Why Hotel & Facility Managers Should Embrace The Internet of Things
Hotel owners and managers are always looking for ways to reduce their energy consumption. They have a lot of things to worry about, but one of the most important things they can do is to understand what the biggest energy hog in their hotel is. The biggest energy hog in your hotel is your heating and cooling system. It is responsible for up to 53% of total energy usage in many hotels.
The Internet of Things in hospitality is designed to reduce energy consumption in hotels. They have made our lives easy and added versatility to our lives. This technology is centered around efficiency and convenience and leads us one step ahead toward modernization.
IoT technology allows hotel owners to optimize the conditions within their hotel, deliver a more personalized experience for guests and reduce waiting times. In terms of operations, automation, and real-time data can help companies to identify problems earlier, and even prevent some problems from ever occurring.
Benefits of IoT for Hospitality/Hotel.
1. Efficient Hotel Services: With IoT playing a role in saving expenses by managing operations automatically, it allows hoteliers to stay updated regarding energy utilization as well as workload savings. For instance, IoT facilitates the automatic turning off of the lights and switches when the guest exits the room. This feature enabled through digital devices allows a cut down on employee expenses. With constant tracking, IoT allows hotels to gather real-time data regarding the preferences of a customer's in-hotel procurement.
2. Enhances the customer experience: Customer service is one aspect is always given priority when it comes to the service industry. The happier and more loyal the customer, the more business he/she is capable of bringing. And of course the more customized and swift the service, the greater would be the faith of the customers.
3. Predictive analytics: IoT enables the analysis of the services and also allows hoteliers to keep track of the process at certain points. This in turn allows them to enhance their options for service and delivery. The data gathered can be assessed effectively through the system and offer useful insights which would encourage them to either tweak their existing services or bring out more of them.
4. Synchronization with existing devices: Since the execution of IoT doesn’t necessitate the replacement of the existing devices and can operate in harmony with prevailing devices without any changes, investing in it would prove to be advantageous and deduct expenses, boosting service levels.
Examples of Smart IoT Devices for the Hospitality Industry and Their Uses.
1. Hyper-Personalized Hotel Rooms: This might allow guests to control the heating, ventilation, and air conditioning systems from one place or even just specify a temperature and allow the various devices to regulate the room to that temperature automatically. It will also typically allow them to control the television, while some devices may even greet them by name.
2. Location-Based Information: This can be used by companies in the hotel and hospitality industry to send messages to customers at the precise time they are most relevant to the recipient. For example, sending SMS messages about menu items at the restaurant when guests are close or nearby attractions.
3. Predictive Repairs & Maintenance: This allows for repairs to be carried out or replacements to be fitted before the device or appliance fully stops working. This can be invaluable when dealing with crucial appliances the hotel cannot operate without and can allow repairs to occur before any major loss of function.
4. Electronic Key Cards: Traditionally, hotels have relied upon physical key cards or even actual keys to unlock hotel rooms. Still, the IoT opens up new possibilities for sending digital or electronic key cards directly to guests’ mobile phones. This can then communicate with the lock on the door, unlocking it, and removing the need for a separate key.
5. Voice-Controlled Customer Service: Voice-controlled room assistants can allow customers to request room service, book a table at the hotel restaurant, or book spa sessions by simply speaking to a device in their room.
Looking to integrate IoT solutions in your Hotel or Organization?
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